De-escalating Conflict Through Respectful Communication: 11 Quotations to keep us on track.

De-escalation of conflict is important in mediation and in society.  We can do much simply by treating respectfully those with whom disagree. It is hard.  Often, I want to strike back verbally when I read words that run counter to… Continue Reading

Motivational Interviewing: a Mediator Tool to Help Ambivalent Parties

The parties are close, but both resist one final move. That is the predictable third impasse in many mediations. Some people resist because of stubbornness and others because of ambivalence. Mediators can borrow concepts from Motivational Interviewing to help ambivalent… Continue Reading