Three mediator tools that I used last week.

Last week, Defendant’s initial counteroffer was about three percent (yes, 3%!) of the plaintiff’s initial offer.  Would the young, first-time plaintiff explode with anger and despair?  Especially after she shared her emotional, painful story for which she blamed defendant? Tool… Continue Reading

When Impasse Occurs, Normalize it for the Parties.

Last Friday, I enjoyed an all-day mediation training entitled, Impasse-Breaking and Ethics: Tips, Tricks, Traps and Tools, by Sam Imperati. Sam used his playful demeanor to keep us engaged while he worked through his points. He made many points, too… Continue Reading